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Other links at Podcasts |
| 2. |
The Future of One-Way Patient Communication
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In this podcast, Gary Szasz of Cellminder discusses strategies that practices employ to communicate with patients, the advantages of virtual communications, the culture shift in practices necessary to increase patient satisfaction, the way practices can save time and money, and the other advantages of virtual communication beyond saving time and money.
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| 3. |
M.A.D. Leadership for Healthcare: Proven Strategies for Getting People to Do What You Want Them to
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In this 20-minute pocast, Wendy Lipton-Dibner, MA, author of Best-Selling new book, M.A.D. Leadership for Healthcare: Proven Strategies for Getting People to Do What You Want Them to Do discusses the formula of M.A.D. Leadership -- M for Motivate, A for Align, D for Differentiate -- the formula that the author has used to help hundreds of practices to make significant changes in the ways they work and relate to people. These proven techniques of "getting people to do what you want them to do," are helping doctors and dentists see major increases in their practice revenues. The book published in May, 2009 to rave reviews and is under consideration at a number of medical, dental and health administration schools as part of the required curriculum. The launch of this book is perfect timing -- who is going to help doctors and administrators get through this time of pending health reform change? Who is going to help doctors weather the "people issue," while selecting and installing an EHR System? Who is going to make sure practices thrive and succeed so that the practice stays in business? Practices need a fast-track model to get doctors, staff and patients to work together and this exciting new book is the answer. www.madleadershipforhealthcare.com
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Avoiding Common Billing Pitfalls: Non-Physician Providers
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Jennifer Bever, a member of the consulting team of Karen Zupko & Associates, based in Chicago, works extensively with medical practices, primarily in Orthopaedic practices to review and improve billing and collection processes. In this podcast, Jennifer reviews billing protocols for non-physician providers (Physician Assistants, Nurse Practitioners, Clinical Nurse Specialists), differences between "direct" and "incident to" billing for non-provider physicians, and common pitfalls for this area of billing. Jennifer also shares practical guidelines for medical practices to ensure they are following the appropriate guidelines for correct billing.
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| 5. |
Feedback: The Breakfast of Champions by Irv Rubin
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Dr. Rubin, the author of "Dying for Compassion," discusses in this 20-minute podcast the roots of his own deep interest in feedback, why hearing the word "feedback" causes most people to cringe, and the negative consequences of poorly delivered feedback. Hear also his opinion of the 360-degree feedback craze, how to make delivering bad news a "win-win" and he wraps up with a few practical suggestions on how to improve giving and receiving feedback.
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