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Other links at Podcasts |
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The Future of One-Way Patient Communication
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In this podcast, Gary Szasz of Cellminder discusses strategies that practices employ to communicate with patients, the advantages of virtual communications, the culture shift in practices necessary to increase patient satisfaction, the way practices can save time and money, and the other advantages of virtual communication beyond saving time and money.
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Grow Your Practice from the Inside Out
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Why is it that some practices have a flair for rapid growth? It is a combination of good financial planning and terrific customer service that drives referrals. In this 20-minute podcast, Judy Capko, author of the runaway best seller, Secrets of the Best-Run Practices discusses elements of how patients rate their doctors, the most common complaints patients have about their physicians, the importance of office aesthetics, the use of technology for patients to better "connect" with their doctors, and the use of mystery patients or mystery shoppers in the medical practice.
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Medblogger as Patient: Interview with Elisa Camahort of HealthyConcerns.com
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Kent Bottles, MD, interviews Elisa Camahort, founder of the medblog HealthyConcerns.com. Initially they discuss the nature of medblogging, the concept behind the Grand Rounds blog, and then move on to a discussion on improving the patient experience, consumer driven health and what medical practices need to do to serve and retain patients.
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Stop the Medical Office Bickering with Judy Capko
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In this 20-minute podcast, Judy Capko, author of the runaway best seller, Secrets of the Best-Run Practices covers specific reasons why conflicts can emerge in a practice and how office bickering can impact productivity. She provides tips on how to approach the subject with staff and practical ideas on resolving the bickering. She also describes very proactive strategies physicians and office executives can use to reduce the potential conflicts.
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