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Interview with Rita Schwab, CPCS, CPMSM of the Cleveland Clinic Foundation and founder of MSSP Nexus
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| Link ID |
16383 |
| Title |
Interview with Rita Schwab, CPCS, CPMSM of the Cleveland Clinic Foundation and founder of MSSP Nexus |
| Url |
http://www.soundpractice.net/images/soundpractice/podcast/Interview_with_Rita_Schwab_founder_of_MSSP_Nexus_Blogs.mp3 |
| Description |
The MSSPNexus web site and blog were created to support and publicize the vital work of the medical staff services profession. It focuses on news and information for medical staff service professionals and others who work in healthcare management, medical staff administration, quality, accreditation, law and provider credentialing.
Discussion includes the importance of blogging in providing news and information for medical administrators; credentialing physicians; examples of "phony doctors" and how the credentialing process helped expose them; the role of blogging for physicians and hospitals in the future; characteristics of a good blog; validity of information on the Internet and how medical blogging is self-correcting. |
| Category |
Podcasts |
| Keywords |
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| Date |
Jun 7, 2009 |
| Contact Name |
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| Email |
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| 5. |
Those Maddening Phones - Are They Wasting Your Time?
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Judy Capko, Author of the Best-Seller Secrets of the Best-Run Practices and her newest book (publishing March 1, 2008) Take Back Time: Bringing Time Management to Medicine, discusses in this 20-minute podcast why medical practices have such trouble with phone demand and she provides concrete tips and solutions to help the problem. Judy covers how to audit your inbound calls, getting to the root of the "system" vs. the "staffing" problem, how to train staff for good telephone skills, and why a common complaint from patients is the insensitivity of staff members on the phone.
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