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Other links at Podcasts |
| 1. |
Those Maddening Phones - Are They Wasting Your Time?
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Judy Capko, Author of the Best-Seller Secrets of the Best-Run Practices and her newest book (publishing March 1, 2008) Take Back Time: Bringing Time Management to Medicine, discusses in this 20-minute podcast why medical practices have such trouble with phone demand and she provides concrete tips and solutions to help the problem. Judy covers how to audit your inbound calls, getting to the root of the "system" vs. the "staffing" problem, how to train staff for good telephone skills, and why a common complaint from patients is the insensitivity of staff members on the phone.
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| 2. |
Podcast: How Well-Informed Patients Make Better Patients with Dr. Jeff Gruen of Revolution Health
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Dr. Jeff Gruen, Chief Medical Officer of Revolution Health discusses How Well-Informed Patients Make Better Patients. In this 20-minute podcast Dr. Gruen discusses why patient education is so important, the types of patient education materials patients should have and how physicians can work with patients to provide quality patient education materials. He also gives examples of how well-informed patients are better patients (with better clinical outcomes). <A class="" href="http://www.revolutionhealth.com" target=_blank>http://www.revolutionhealth.com</A>
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Improving Accounts Receivable Performance
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In this podcast Ms. Davis-Jacobsen describes steps that the "better performing" practices take in order to improve AR, she reviews the components of an effective AR monitoring system, describes statistics and useful benchmark comparisons that are available to medical practices and she summarizes the most important steps a practice can take to improve accounts receivable performance.
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Strategic Planning for the Medical Practice with Judy Capko
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Medical practice management consultant Judy Capko discusses how to organize and run a strategic planning session for the medical practice. Topics include: buy-in from physicians, how to get involvement from less-than-enthusiastic participants, selecting the proper facilitator, what role the facilitator plays, where strategic planning sessions should be held, social activities, the "rules of engagement", pre-planning, retreat outcomes based on data driven decisions, outlining strategies agreed to during the session, follow-up, assigning responsibility and keeping the plan on course, the importance of sharing the plan with office staff, and budgeting for a planning session.
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Taking the Leap - Becoming a Health Care Consultant
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Starting a health care consulting business involves more than expertise in your field: it takes business savvy, lots of financial smarts, excellent people and communication skills and marketing know-how. Consulting in heath care is one of the hottest trends in the market today, as more and more people appreciate the independence and flexibility it brings and the range of potential income that the business can generate. In this podcast Betsy Nicoletti, author of Physician Auditing Workbook and owner of Medical Practice Consulting, shares the strategies that worked for her, as well as mistakes made along the way.
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