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Other links at Podcasts |
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Mystery Shoppers for the Medical Practice
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Jodi Manfredi, Founder and President of Examine Your Practice, a company dedicated to the process of using "mystery shoppers" for the medical practice. In this podcast interview, Ms. Manfredi, who has had more than 20 years in the healthcare industry, talks about the type of practices that can benefit from the process of using a mystery shopper, the benefits of using a company to discover the positives and negatives in a practice, and how the healthcare industry is changing as a result of this type of service. Her site is www.examineyourpractice.com.
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Interview with Medical Blogger and General Surgeon AggravatedDocSurg
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Kent Bottles, MD, interviews AggravatedDocSurg about changes occurring in medical practice, medical blogging, the doctor-patient relationship, generational differences in medical student, consumer driven health, health savings accounts, geographical differences in medical care, quality of health care in America, an expectations for perfection when receiving medical care.
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Lean Healthcare in the Medical Practice
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Donna Weinstock of Office Management Solution discusses, in this 20-minute interview, the popularity of lean healthcare, provides detail on the "7 wastes" and describes the criteria for determining if a process or system in a medical practice needs to be streamlined. What can medical practices learn from TPS - Toyota Production Systems? Donna Weinstock will tell you...and she will also describe steps on how a medical practice can become a "Lean" provider.
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