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Podcast: Stop the Medical Office Bickering
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| Link ID |
648 |
| Title |
Podcast: Stop the Medical Office Bickering |
| Url |
http://www.soundpractice.net/article.cfm?id=317 |
| Description |
In this 20-minute podcast, Judy Capko, author of the runaway best seller, Secrets of the Best-Run Practices covers specific reasons why conflicts can emerge in a practice and how office bickering can impact productivity. She provides tips on how to approach the subject with staff and practical ideas on resolving the bickering. She also describes very proactive strategies physicians and office executives can use to reduce the potential conflicts.
Book available at www.mpmnetwork.com
Judy Capko - www.capko.com |
| Category |
Podcasts |
| Keywords |
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| Date |
Nov 9, 2007 |
| Contact Name |
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| Email |
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Other links at Podcasts |
| 1. |
The Ultimate Partnership: Getting Patients on Your Side
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Judy Capko, Author of the Best-Seller Secrets of the Best-Run Practices and her newest book "Take Back Time: Bringing Time Managmenet to Medicine", discusses in this 20-minute podcast how to get patients on your side. She explains why patients are becoming even more demanding, what patients really want from their doctors, how practices can take advantage of technology to partner with patients, how to effectively use a practice website and how to make a medical practice more friendly...and what it takes to create a true partnership with patients.
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| 3. |
The Importance of Follow-Up: Why Is It My Responsibility?
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By Veronica McGrath, M.S. Like poor communication, poor office management can create ill-will among patients and can actually contribute to negligence itself. It is imperative that every office have a system for tracking test results and referrals to ensure that patients do not "fall though the cracks". There are several types of effective tracking systems. But, the key to a good follow-up system is to use the system.
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| 4. |
Avoiding Common Billing Pitfalls: Non-Physician Providers
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Jennifer Bever, a member of the consulting team of Karen Zupko & Associates, based in Chicago, works extensively with medical practices, primarily in Orthopaedic practices to review and improve billing and collection processes. In this podcast, Jennifer reviews billing protocols for non-physician providers (Physician Assistants, Nurse Practitioners, Clinical Nurse Specialists), differences between "direct" and "incident to" billing for non-provider physicians, and common pitfalls for this area of billing. Jennifer also shares practical guidelines for medical practices to ensure they are following the appropriate guidelines for correct billing.
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